Dear colleagues,I'd like to alert you to an opportunity to provide input on the development of the SPTF Universal Standards for Social Performance Management ("the Standards"). The SPTF is holding a public comment period for the microfinance industry. By clicking on this survey link, you can read and comment on each of the six sections of the Standards (listed below): …See More

May 3

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Leah Nedderman Wardle posted a discussion

New Resource on Code of Ethics and Submit Your Code of Ethics today!

The Smart Campaign announces the new edition of one of our most popular tools for financial service providers — How to Develop an Institutional Code of Ethics. The revised version offers guidance and field-based examples for service providers that want to create or remake their…See More

Mar 2

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Leah Nedderman Wardle posted a discussion

The Smart Campaign publishes a new tool on non-discrimination for MFIs

Check out a new resource for MFIs, published by the Smart Campaign- Responsible Treatment of Clients: Practicing Non-discrimination.Financial service providers should treat clients (including potential clients) with honesty, fairness, and respect. The Smart Campaign’s Client Protection Principle on Fair and Respectful Treatment of Clients states: “Financial service providers and their agents will treat their…See More

Feb 27

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Leah Nedderman Wardle posted a discussion

SPTF announces a free online course- SPM Essentials

Have you heard a lot about social performance management but still wonder, What is it exactly? Are you confused by all the different SPM initiatives? This course is for you—and it’s free!SPM Essentials is a practical, eight-session online course that teaches the fundamentals of SPM, how different SPM initiatives fit together, and how to access the great tools and resources available to you.Designed for busy professionals that want to learn the essentials of SPM without attending a conference or…See More

Jan 26

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Leah Nedderman Wardle posted a discussion

Public comment period on the Smart Campaing's Client Protection Certification

Dear colleagues,The Smart Campaign Certification Task Force needs your help! The comment period on the Client Protection Certification Program has been extended through the end of February 2012, as it is crucial to include the voice of the industry in the development of this program. The full proposal has also been translated into French and Spanish…See More

Jan 14

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Leah Nedderman Wardle posted a discussion

Job Opportunity at Fonkoze in Haiti

(In French below)Job AnnouncementPosition: Director of Social Performance Monitoring and Market ResearchReporting to: Director, FonkozeDirectly Supervising: Departmental staff (currently 12 field-based social impact monitors and 4 Port-au-Prince-based supervisors)Location: Port-au-Prince, HaitiContact: Myriam Legros at mlegros@fonkoze.org SummaryFondasyon Kole Zepòl (Fonkoze) is Haiti’s largest, most innovative microfinance institution. Since 1994, Fonkoze has worked to fight rural poverty in…See More

Dec 2, 2011

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Leah Nedderman Wardle posted a discussion

Weigh In on the New Client Protection Certification Program

Dear Colleagues, Since June 2010, the Smart Campaign has been working with the microfinance industry (through a task force of over 30 experts representing various stakeholders) to develop a certification program for client protection. The certification…See More

Oct 20, 2011

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Leah Nedderman Wardle posted a discussion

Comment today! The SPTF Universal Standards for Social Performance

Dear collegues,The SPTF is beginning a process to define and refine Universal Standards for Social Performance, as well as benchmarks for good performance. We are seeking initial feedback from SPTF members, which will be summarized, presented and discussed at the SPTF annual meeting in June. Following the SPTF meeting, we will be seeking feedback from the industry as a whole on the Universal Standards. (ENGLISH) Click here to review the initial draft Standards:…See More

May 25, 2011

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Leah Nedderman Wardle posted a discussion

Smart Campaign Call for Tools- Contribute your Institution's Staff Training on Ethical Behavior

(Versión en español abajo./ Spanish version below.)Dear Colleagues,What should a loan officer do if a client offers him a small gift of appreciation? What should a cashier do if she sees the branch manager let a friend into the back office after closing time?Frontline staff face ethical questions on a daily basis—and usually the answers aren’t simple. To uphold high ethical standards, staff need solid training that they can apply directly to their daily experience. How does your institution…See More

Mar 28, 2011

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Leah Nedderman Wardle posted a discussion

Smart Campaign Call for Tools- Debt Collections Guidelines

Dear Colleagues, How do MFIs deal with delinquent clients? Some loan officers collect late payments by sitting outside delinquent clients’ homes until the client pays. Some institutions display the names of delinquent clients in the branch office until they pay. Are these loan collection practices “appropriate?” The Smart Campaign encourages microfinance institutions to define and practice “appropriate” loan collections. But what is “appropriate?” Can we create industry-wide standards for…See More

Jan 18, 2011

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Leah Nedderman Wardle posted a discussion

Smart Campaign Call for Tools- Contribute your Institution's Plain-language Loan Contract

Dear Colleagues,How do financial institutions confuse and mislead their clients? Often, byusing financial terms, jargon, or complicated language that clients cannot easily understand. For example:Complicated language: Customers are unable to enter, call, or in any way access the Bank’s facilities throughout the day, on the last (seventh) day of each week.Plain language: The Bank is closed on Sundays.The Smart Campaign wants to help financial institutions…See More

Oct 22, 2010

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katherine knotts left a comment for Leah Nedderman Wardle

"Hi Leah! Great to have you here on the Network!"

Aug 20, 2010

Leah Nedderman Wardle is now a member of Social Performance Management Network

Aug 20, 2010

Welcome Them!

Profile Information

Organisation name (Nombre de su organización): SPTF

Type of organisation (Tipo de organización): other

Country(ies) where you work (País[es] donde trabaja): global

Job title (Cargo en el trabajo): Deputy Coordinator

Website (Sitio web): http://sptf.info

Organisational mission statement (Misión de la organización): The Social Performance Task Force consists of over 800 leaders from all over the world from every microfinance stakeholder group: practitioners, donors and investors (multilateral, bilateral, and private), national and regional networks, technical assistance providers, rating agencies, academics and researchers, and others. Created in March 2005, the Task Force has been charged with clearly defining social performance and addressing questions about measuring and managing social performance.

Why are you interested in SPM? (Porqué esta interesado en GDS?): The Social Performance Task Force consists of over 800 leaders from all over the world from every microfinance stakeholder group: practitioners, donors and investors (multilateral, bilateral, and private), national and regional networks, technical assistance providers, rating agencies, academics and researchers, and others. Created in March 2005, the Task Force has been charged with clearly defining social performance and addressing questions about measuring and managing social performance.